The Public Weather Service Customer Group

The Public Weather Service Customer Group (PWSCG) is an independent body which acts as the customer on behalf of the public for free at the point of use weather services and on behalf of Public Sector users of Public Weather Service (PWS) outputs. It is sponsored by the Department for Business, Energy and Industrial Strategy (BEIS). The group sets the requirements for the PWS, specifying and monitoring its outputs, including the research, forecast and observational data and international commitments required to deliver current and future services.

Members of the PWSCG are drawn from the principal public sector users of the service. The Group includes senior managers from across government departments and their agencies, the devolved administrations and local government and is steered by an independent chair, Wyn Williams. There is also a member of the general public. The Group are supported by a small dedicated Secretariat.

One of the most important roles the Customer Group fulfils is ensuring the public and emergency responders get the weather services and information they need. They do this through a programme of consultation which enables them to capture the requirements for the Public Weather Service. This also means that the decisions the Customer Group makes about changes to the Public Weather Service are based on robust evidence that will withstand external scrutiny and provide real benefits to end-users.

To view more details on the PWSCG visit their website